Most Common Complaints Among Guests
- Poor Maintenance: Some customers complained about the poor maintenance of the boats. They mentioned issues like broken autopilots, non-functioning refrigerators, and problems with the engine.
- Lack of Customer Service: There were complaints about the lack of customer service. Some customers felt that the staff was not responsive to their needs and did not provide adequate support when issues arose.
- Boat Quality: Some customers were not satisfied with the quality of the boats. They mentioned that the boats were old and not well-maintained.
- Hidden Costs: A few customers complained about hidden costs. They felt that they were charged for services or items that were not clearly explained to them at the time of booking.
- Poor Communication: There were complaints about poor communication from the charter companies. Some customers felt that the companies did not provide clear information about the charter process and what was included in the price.
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Final thoughts
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